Moneyquest & Bestquote's commitment to the MCCB
(Mortgage Code Compliance Board)

A Code of Practice which sets standards of good mortgage lending practice in the buying and selling of mortgages. The Mortgage Code provides protection for the mortgage borrower. It was introduced for lenders in July 1997 and for brokers in April 1998. The Code provides valuable safeguards for customers, helping them understand how lenders and brokers are expected to deal with them. It sets out:

1. How mortgages should be arranged by lenders and brokers
2. What information customers should receive before committing themselves
3. How a mortgage should be dealt with once it is in place

There are several requirements that lenders and brokers have to comply with at the outset, and therefore actions that customers should expect:

1. Lenders and brokers must confirm their adherence to the Mortgage Code.
2. All potential customers must be given a copy of the leaflet You and Your Mortgage at the outset, which outlines the minimum standards which mortgage lenders and brokers have to meet under the Mortgage Code.  click to view You and Your Mortgage leaflet.
(If you require to download the Acrobat reader please click here)

1. Our Status

Moneyquest (UK) Ltd is registered as a Mortgage Intermediary with the Mortgage Code Register of Intermediaries and we subscribe to The Mortgage Code issued by the Council of Mortgage Lenders. Our reference number is 5527899.

Our commitment to you in accordance with The Mortgage Code is to:

1. Act fairly and reasonably with customers at all times

2. Make sure that all services and products keep to the conditions of the Code, even if they have their own terms and conditions

3. Give information on services and products in plain language, and offer help if there is any area which the customer does not understand

4. Help you to choose the mortgage that fits your needs

5. Help you to understand the financial effects of having a mortgage

6. Help you to understand how your mortgage account works

7. Make sure that the procedures our staff follow reflect the commitments set out in the Code

8. Correct errors and handle complaints speedily

9. Consider cases of financial difficulty and mortgage arrears sympathetically and positively

10. Make sure that all services and products meet the relevant laws and regulations

click to view full Mortgage Code

2. Level of service provided by Moneyquest.co.uk

Our site and telephone-based service aims to provide you with information on the different types of mortgage product on offer so that you can make an informed choice of which to take. We do not give advice.

3. Fees

Moneyquest receives a fee for every mortgage successfully completed through us. We will advise you in writing of all fees payable to the Company of £250 and above. If the fees are less than £250 we will advise you in writing that a fee has been paid to the company.

However, whether you are a first time buyer, buy to let, looking to re-mortgage or have had numerous mortgages in the past, we would strongly recommend that you do not try to arrange a mortgage yourself on-line.  Mortgages can be quirky as too many things can go wrong. The choice of fixed, discount, capped, flexible and tracker rates means you may have literally thousands of choices and it is important to get it right first time.

Instead fill in our brief enquiry form and one of our consultants will provide you all the information you need to make an informed choice on which mortgage is best for you. We can even arrange everything over the phone completely free of charge!.

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